Dr. Omnia Negm
Board Member
Omnia Negm is a distinguished business consultant and instructor with over 24 years of expertise in enhancing customer experience and driving growth across various industries, including telecommunications, mobile devices, sports, and consumer electronics.
Her career is marked by her ability to build and lead high-performing teams, achieve outstanding results, and implement innovative strategies in both multinational corporations and family-owned businesses.
Omnia’s academic background includes an MBA in Marketing, and she is currently advancing her knowledge by pursuing a Doctorate in Business Administration (DBA) with a focus on Customer Lifetime Value. Her commitment to continuous learning is evident in her extensive professional development, which has enabled her to deliver over 1,500 hours of impactful training.
Throughout her career, Omnia has made significant contributions to the organizations she has served. As the CX General Manager at El Araby Group, she developed and managed a 400-agent contact center that achieved COPC certification with an outstanding score, handling over one million calls per month. Her strategic approach to customer data management and process re-engineering led to substantial improvements in operational efficiency, customer satisfaction, and sales.
Omnia’s leadership extends beyond operations, as she has successfully established comprehensive customer service departments, including after-sales service networks that have become competitive advantages for brands like Lava International.
Omnia’s expertise is not limited to corporate environments; she is also a sought-after instructor at prestigious institutions such as the American University in Cairo and the Swiss School of Management. Her ability to translate complex concepts into practical applications has made her a respected figure in the field of customer experience management. Her workshops and training sessions are known for their effectiveness in empowering professionals to exceed customer expectations and achieve business growth.
Her professional journey is complemented by numerous certifications, including a Certified Professional Trainer (CPT) from the IAPPD , COPC registered coordinator and a Six Sigma Black Belt, among others. These credentials, combined with her hands-on experience, position her as a thought leader in customer and patient experience management. Omnia’s dedication to excellence is further reflected in the awards she has received, including the Best Supervisor Award at Vodafone, where she consistently led her team to meet and exceed targets.
As Omnia Negm continues to expand her influence in the business world, her specialization in Patient Experience Management has distinguished her as a leader in the healthcare sector, where she has developed and delivered comprehensive training programs to prestigious healthcare entities in Egypt, Iraq, and Saudi Arabia. Her expertise in this field, strategic vision, and leadership skills will bring valuable insights into customer and patient behavior.